Friday, June 15, 2007
San Francisco, CA 94131
DeWolf Realty Company, Inc.
4330 California Street
San Francisco, CA 94118
To Whom It May Concern:
This morning at about 6:45AM, Kathy was in the shower when the metal plate that surrounds the ceiling light/fan in the bathroom fell to the floor. Afterwards, several pieces of metal from inside the fan also fell out. Luckily, no one was standing underneath the light when this occurred, or else there certainly would have been an injury.
We find it deplorable that our apartment is in such a dilapidated state. The fan was “fixed” a few months ago, but only by a loose translation of the word “fixed.” We informed Jeri that our bathroom fan had been removed sometime in early 2006 when it began to make a terrible noise. Jeri promptly put in a work order and the ceiling fan was replaced, but it still makes a terrible screeching noise when turned on.
Other bathrooms in the building have similarly dysfunctional fans; we hear our next-door neighbor’s screeching fan every day. However, there are bathrooms in the building that have fully functional, normal-sounding fans as well, so we know it is possible for it to be fixed correctly.
When the fan and light were put back together a few months ago, the person who repaired it obviously used cheap glue and a tiny, rusty screw to hold everything in place on the ceiling. Of course, condensation in the bathroom eventually caused this glue to de-stick, and the screw to become rusty, causing everything to come crashing down.
Last week, someone repaired our leaking shower faucet. The showerhead no longer leaks, but shortly after the repair was completed we noticed that the faucet knobs (and their metal plate backing) are literally coming out of the wall. The caulk holding the faucet knobs to the wall has been falling apart ever since Jeremy’s poorly executed shower installation in late 2005. Now the situation is much worse. We are concerned that serious water problems may occur, causing all sorts of issues in our bathroom as well as throughout the building if not properly dealt with.
We are still awaiting a time frame for the replacement of our patio door. We have been informed that DeWolf and Jeri are waiting for “quotes” for its replacement. In the meantime, our door continually breaks, and we oftentimes cannot open it at all. This is both an annoyance and most likely a serious fire hazard.
Our rent was increased last year to $1622.12 a month. Considering the amount of money we pay each month to live in our apartment, we don’t think it is unreasonable to demand action regarding worn out, broken and hazardous items in our living space.
Please advise when we can expect the following items to be fixed:
1. Bathroom ceiling fan – both replacing the screeching motor and permanently affixing to the ceiling to ensure it does not fall down again
2. Shower faucet knobs – re-caulking/replacing
3. Patio door replacement
We have submitted work order sheets for each of the above items. Thank you for your prompt attention to these matters.
Kathleen W. & Katherine D.
cc: Jeri Raimondi
So.... Jeri's voicemail was pretty much implying that we should have *known* the metal plate thingy was going to fall down in the bathroom. We should have *known* that the faucet knobs were going to start coming out of the shower wall after the repair guy fixed the leak.
"How the HECK can I fix anything if you don't tell me about it?" Uhm... Jeri... we *are* telling you. In this letter. With the attached work orders. What part of that is so confusing, exactly?
I really love how she claims we are the "only people" in the building who have ever complained about anything. She says, "every week it's something new with you people!" Uh, what? This is the first letter we have ever written to DeWolf about anything. We have, however, submitted work orders for things that have broken in our apartment. Is submitting a work order a form of complaining? I'm sorry - I didn't know we weren't allowed to "complain" when things fall from the ceiling threatening a concussion, our patio door won't open, the shower leaks constantly and the hot & cold knobs are uncaulked and falling out of the wall. My bad.
The best part, for sure, is the end of the message wherein she says "don't you EVER write a letter like this again!" If that's not a threat, I don't know what is.
Of course, I'm not going to lie and say this hasn't shaken me up a little. Katie is scared that Jeri might do something crazy to us in our sleep (I wouldn't put it past her, either). I know she's just trying to bully us into shutting up or leaving, but I refuse to let that happen. They would love for us to leave, because that would mean a few extra hundred a month for that apartment from the next renters, probably $1800+.
The person who owns the building has owned it for 30+ years. The windows have never been replaced, nor have the patio doors. The hallway carpeting has been there for at least 20 years, I would guess. You *know* that mortgage is paid off... so the rent $$ from 36 units is *pure profit.* Even if the mortgage wasn't paid off - 36 units, 1-4 bedrooms each, maybe an average of $1700 per unit - that's $61,200 the owner rakes in PER MONTH for that building. You have to be kidding me if they can't afford to install new windows and doors, new carpeting, etc. in the building.
This is the second bad landlord experience we're had in San Francisco... the first being, of course, the moldy one bedroom from hell on Golden Gate Ave. It's really disheartening that this is the kind of treatment renters receive in this city - and landlords can get away with it because people want so badly to live here.
So, I guess we're going to fight the urge to move until we *really* move - out of the city for good. Who knows when that will be.